Document Workflow

Give it to me straight – what is electronic document workflow?

A compelling reason for going to a document management system is for speed through an electronic, collaborative workflow. For example, take the real estate market. In the past, the process of putting a house on the market, from a realty company back-end office standpoint, involved lengthy paper contracts, FedEx shipping costs, manual back-end office processes, and often lost…

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In A Word: Integration

Remember when copiers could only copy?  It was a much simpler time back then…… Scratch that. I am not old enough to be starting sentences that way. Copiers that just copied, it actually wasn’t that long ago. Over the last decade, the copier industry has gone through two major shifts in technology. In the late…

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The Proof (of Delivery) is in the Pudding

A typical proof of delivery situation for a manufacturing company…driver delivers goods, receives POD, takes it back to the warehouse/office or mails them. They’re processed manually using a paper-based system involving filing, copying, routing, and mailing (again with the mailing). Room for error in these processes? Yup. That’s what customer JJ Haines was finding when…

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Remote Software

How important is remote software to our industry? In my opinion it is absolutely necessary and should be a staple within any helpdesk environment. Remote support minimizes downtime and allows the service provider to instantly triage most issues without the constraints of time or travel. In the beginning it wasn’t always so easy to remote into a…

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Dunder Mifflin: Limitless Paper in a Paperless World

If you’re a fan of NBC’s The Office, you probably recognize the title above.  It was a tagline delivered at the end of an employee made commercial, representing the Scranton, Pennsylvania branch of the fictitious paper company, Dunder Mifflin.  It was spoken in the ads voice over by the quirky regional manager, Michael Scott, played…

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