Remote Software

How important is remote software to our industry? In my opinion it is absolutely necessary and should be a staple within any helpdesk environment. Remote support minimizes downtime and allows the service provider to instantly triage most issues without the constraints of time or travel. In the beginning it wasn’t always so easy to remote into a…

Dunder Mifflin: Limitless Paper in a Paperless World

If you’re a fan of NBC’s The Office, you probably recognize the title above.  It was a tagline delivered at the end of an employee made commercial, representing the Scranton, Pennsylvania branch of the fictitious paper company, Dunder Mifflin.  It was spoken in the ads voice over by the quirky regional manager, Michael Scott, played…

In a Competitive Industry, Advance Will Never Be #1

I recently called the customer service number of my satellite radio provider to question a charge on my credit card statement.  After finally reaching a person, I explained my reason for calling and was told that I would need to be transferred to another department.  Upon reaching this other department, I asked why my credit…

Control your data – don’t let it control you

Multifunctional printer/ scanner/ fax devices are being used more and more in the everyday office. With that said, the number of options available on these devices (also known as MFPs or MFDs) also continues to grow thus requiring more detailed MFP configuration. The majority of new multifunctional devices are setup with simple scanning solutions such…

In the beginning…..

Blog # one. Sometimes it helps to just begin writing to get used to the idea that you’re about to embark on a new journey. Most people in Baltimore, Maryland know us from our commercials – Alan jumping out of a helicopter to fix a copier on the Pride of Baltimore (note: he did some…

Get Updates


 

Archives