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Remote Software
How important is remote software to our industry? In my opinion it is absolutely necessary and should be a staple within any helpdesk environment. Remote support minimizes downtime and allows the service provider to instantly triage most issues without the constraints of time or travel. In the beginning it wasn’t always so easy to remote into a…
Control your data – don’t let it control you
Multifunctional printer/ scanner/ fax devices are being used more and more in the everyday office. With that said, the number of options available on these devices (also known as MFPs or MFDs) also continues to grow thus requiring more detailed MFP configuration. The majority of new multifunctional devices are setup with simple scanning solutions such…
In the beginning…..
Blog # one. Sometimes it helps to just begin writing to get used to the idea that you’re about to embark on a new journey. Most people in Baltimore, Maryland know us from our commercials – Alan jumping out of a helicopter to fix a copier on the Pride of Baltimore (note: he did some…
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