Posts Tagged ‘Document Management’

Make sure you’re down with down coding

Imagine that you are a handyman. What you charge is based on the type of job that you execute. So let’s say that building a deck will cost $2,500, and installing shelving will cost $200. You wouldn’t want to be paid $200 for building a deck that should cost $2,500 would you? Of course not!

Read More

Everyone Has a Story

Everyone has a story. There are thousands of them, and they’re all interesting, fresh, innovative and engaging. Even Advance has a story. Ours is a heartwarming one involving two entrepreneurs who wanted more from their careers, and they blazed a trail to get what they wanted. It’s led us to where we are today –…

Read More

Triage in Real-time

This is a great example of how Advance employs various technologies and support techniques to correct issues within a clients network. Whether Advance is remotely monitoring your devices, performing remote support, or triaging issues on site, rest assured that we have the technology and resources to get the job done.

Read More

Do What You Say and Say What You Do

Some days are better than others. In December I fielded a strange request, a client that I was unfamiliar with called in to cancel their service contract on their fleet of old equipment. The message was relayed to me on the road and I immediately called the account back without having a chance to dig…

Read More

“Advances” in Remote Support

Just the other day I overheard a conversation regarding a service provider and their inability to fix a simple network connectivity issue over the phone. I said to myself, “Why aren’t they using remote assistance tools to address these issues?” While Advance does indeed offer phone support, the bulk of service calls within our Network…

Read More

Taming the document management beast

Document management can seem overwhelming. Workflow, archival, retrieval – it’s a daunting task that can strike fear in the hearts of IT folks, CFOs and end users. It’s similar to Sloth from the Goonies. Terrifying…until you get to know him. Then, you just can’t live without the loveable lug. At least that’s what Chunk felt…

Read More