Advance announces it is the recipient of the 2014-2015 Service Excellence award from Ricoh USA, a global technology company known for its quality of products, exceptional standard of customer service and sustainability initiatives.

Advance won Ricoh’s 2014-2015 Service Excellence Award, intended to recognize Dealers who have demonstrated Technical Proficiency as well as Service Operational Efficiency. Ricoh reviewed over 600 Dealers within its Ricoh Family Group of Dealers, but only 50 were recognized with the Service Excellence Award, making this a very prestigious honor.

Along with an unwavering focus on delivering an exceptional customer experience, Advance also boasts one of the few manufacturer-certified training centers in the entire US at their headquarters in Cockeysville, Maryland. “Exceptional Service is the glue that builds unbreakable customer bonds. There is nothing more important to Advance than providing the best service that our customers experience in any of their business partnerships. This award is affirmation that our tireless efforts truly make a difference,” says Jeff Elkin, President of Advance.

About Advance 

As a business solutions provider, Advance helps organizations become more efficient and more effective through technology, processes and services backed by industry leading support. Whether it’s proactively managing a customer’s IT infrastructure, providing multifunctional devices or an electronic document management software solution, Advance provides solutions for productivity so organizations can focus on their core business. Celebrating over 50 years of serving Maryland businesses, Advance has deep roots throughout the state. As an independent, family owned business, Advance is proud to partner with organizations such as the Baltimore Ravens, Maryland Zoo, Maryland Athletics, and the National Aquarium for office efficiencies and to demonstrate its commitment to the local community.

About Ricoh 

Ricoh is a global technology company specializing in office technology and services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD). The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives. Under its corporate tagline, “imagine. change.”, Ricoh helps companies transform the way they work and harness the collective imagination of their employees.