IT Command Center
We’re so serious about continuing to provide the best service and support to our customers that we’ve added a state-of-the-art IT Command Center to our headquarters, successfully used to increase the effectiveness of our Managed IT Services, Document Management, and Network Services teams.
The IT Command Center boasts a 360 degree view of customer information for around-the-clock monitoring and proactive maintenance, effectively minimizing downtime for our customers. Advance’s IT teams have complete transparency to updates, proactive monitoring, service tickets, and the metrics around these activities, as well as alerts to ensure we never miss a beat delivering exceptional service to our customers. The space is a testament to our continued investment in technology, and the future of Advance.
The IT Command Center boasts:
- A wall of 12 screens that allow our team to monitor every aspect of our customers’ infrastructure to ensure their business never misses a beat
- Enhanced security of the wing that houses the IT Command Center to protect private customer information, complete with sound proof walls
- Interactive Whiteboards
- Onsite Virtual Chief Information Officer used by our customers to strategize and optimize their IT infrastructure at a moment’s notice
If you’re interested in seeing the IT Command Center in person, please fill out the form on this page to get in touch with an Advance representative.
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“I was needing to work late from home and could not log onto the VPN… I simply emailed [Advance] and in less than 2 minutes [they] replied. Within about 15-20 minutes [Advance] had figured out the issue and I was up and able to work.
…You guys are what I need to run my business professionally and not worry about the IT component.”